Well. If you usually use my ohp address to contact me, you might have noticed that I’ve been silent for a while. edatarack.com has taken my company website offline without telling me. I don’t know how long it’s been down because I don’t go look at it every day and the email normally forwards into another account. Needless to say, I am frustrated and angry.
Update: I wrote to the billing department and got this response.
Your account no longer pinged to our network and your account expiration date was 9-21-06. The account was removed from our server due to 1-week of consistent network inactivity.
I donâ€™t know what they mean that it no longer pinged to their network. Itâ€™s still got edatarack listed as the nameservers. And it apparently went away weeks before the end date. Whatâ€™s up with that? I wrote to ask.
What do you mean it no longer pinged to your network? I hadn’t moved it. Whois still shows edatarack as the name servers. When was it removed?
edatarack wrote back:
I really could not say.
And yes. That is the entirity of the message. My jaw dropped when I read it. I mean, it’s so blatantly rude and don’t give a shit. If they had any hope of keeping my business, they just lost it.
I’ve written back, but don’t expect a civil answer:
Excuse me? You wrote “Your account no longer pinged to our network and your account expiration date was 9-21-06. The account was removed from our server due to 1-week of consistent network inactivity.”
I would like that to be clarified. I do not understand “pinged.”
When was it removed?
Update: I have moved the website to bluehost and email is working again. It may take twenty-four hours for the website to show up in your neck of the woods.