Must be blood. Must be fresh.

Oh, I am about to bite someone. I just got this from Carlile Transportation’s claim department.

I have researched our claims database, which goes back to 2003, and see no record of ever receiving notification this was missing or that a claim was submitted for this. Time limits for filing a claim for missing freight states that a claimant has 9 months and 1 day after a reasonable time to file a claim with a carrier in writing. Being this was coming from Kodiak and received in our Kodiak terminal on 03/13/06 I would think a reasonable time for delivery to the original consignee of Forward Air in Portland would be 14 days, putting that at 03/27/06. Nine months and 1 day would mean that a claim would have had to be filed by 03/28/07. As I do not have any record of any notification in the claims department for this shipment a claim would be denied if submitted.

If you need me for anything else, please let me know. Thank you.

I emailed back as follows:

Since Kim has been working on locating the crate, I have not placed a claim, trusting that it would be found. She informed me, verbally by phone, that she was giving up the search on 4-18-07 and that she would pass me to claims then. Had I known of the time limit on placing a claim, I would certainly have done so within the time limit required.

Now that this misunderstanding has been cleared up, please let me know how we can proceed with my claim.

I have been very patient, but my wrath has just been unleashed. If I don’t get a satisfactory response to that email, I’m going to make some people unhappy.

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5 Responses

  1. -e-

    Mary, I would suggest that you start creating a heavy paper trail right now, with all e mail correspondance printed out and mailed, registered, return reciept requested. This sends a clearly litigious signal that may inspire the company to take your complaints more seriously, (although, faced with a $10,000 claim, they will likely be willing to go to court). Good luck… and please feel free to stop by and pick up the extra bottle of blood orange soda I have left over from the party…

  2. Wordly

    Uck, what hell, what a mess. And it’s all so stupid. If people would just do their jobs–do their jobs! this wouldn’t even happen.

    Anyway, good luck, and I hope it all works out okay.