Must be blood. Must be fresh.
Oh, I am about to bite someone. I just got this from Carlile Transportation’s claim department.
I have researched our claims database, which goes back to 2003, and see no record of ever receiving notification this was missing or that a claim was submitted for this. Time limits for filing a claim for missing freight states that a claimant has 9 months and 1 day after a reasonable time to file a claim with a carrier in writing. Being this was coming from Kodiak and received in our Kodiak terminal on 03/13/06 I would think a reasonable time for delivery to the original consignee of Forward Air in Portland would be 14 days, putting that at 03/27/06. Nine months and 1 day would mean that a claim would have had to be filed by 03/28/07. As I do not have any record of any notification in the claims department for this shipment a claim would be denied if submitted.
If you need me for anything else, please let me know. Thank you.
I emailed back as follows:
Since Kim has been working on locating the crate, I have not placed a claim, trusting that it would be found. She informed me, verbally by phone, that she was giving up the search on 4-18-07 and that she would pass me to claims then. Had I known of the time limit on placing a claim, I would certainly have done so within the time limit required.
Now that this misunderstanding has been cleared up, please let me know how we can proceed with my claim.
I have been very patient, but my wrath has just been unleashed. If I don’t get a satisfactory response to that email, I’m going to make some people unhappy.